Using your gift voucher

All vouchers (pink treatment and blue and white NYR) are valid for 6 months. The voucher is clearly marked with an issue or expiry date and this is done to protect me in the event of my circumstances changing i.e. no longer being able to see clients or my hours significantly changing. I will always try and follow up with the buyer if a voucher is coming up to expiry and has not been used bearing in mind I am unlikely to have your (the recipient’s) contact details.

Pink treatment vouchers: if you have received a voucher and you do not like massage or facials (what?!) I am happy to convert the value into Neal’s Yard Remedies products which you can select from my shop here. Contact me with your voucher reference and what you would like to order. You can spend over your voucher amount and pay the difference if you wish. There is a delivery charge if your order is under £50 but there is no charge if you wish to collect your products from me in Rawdon, Leeds. The expiry date on the voucher still applies, even if you wish to use it for product.

If cancelling your voucher treatment with 24-48 hours’ notice you will lose half of the value of your voucher. If cancelling your voucher treatment with less than 24 hours’ notice your voucher will be considered redeemed and future appointments will require payment. This is because there is insufficient time to replace the booking and leaves me at a financial loss if I do not release the funds into my account. 

Blue Neal’s Yard Remedies gift cards: redemption information is marked on the voucher. These vouchers cannot be used on nealsyardremedies.com or in an NYR shop, they are only redeemable via me. Please use the shop here to select your items and then get in touch with me and I will order for you. You can spend over your voucher amount and pay the difference if you wish. There is a delivery charge if your order is under £50 but there is no charge if your order is either £50 or over or you wish to collect your products from me in Rawdon, Leeds.  If you would like a treatment rather than product you can put the value of the card towards a massage or facial treatment (female clients only).  

Vouchers are non-transferable and there is no cash alternative.  For more info do have a read here: https://www.mahra.co.uk/tcs